Frequently Asked Questions

You can book online through our website by selecting your desired service, date, and time. Alternatively, you can call our customer support team.

A standard clean includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and general tidying of living areas.

No, our professional cleaners come fully equipped with all necessary eco-friendly cleaning supplies and equipment.

Yes, all our cleaners undergo strict background checks, interviews, and training to ensure they are trustworthy and reliable.

We are fully insured. In the unlikely event of damage, please report it to us within 24 hours, and we will handle the claim process.

Yes, you can reschedule for free up to 24 hours before your appointment via your dashboard or by contacting support.

Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.

Yes, we operate 7 days a week, including weekends and most public holidays, at no extra cost.

We accept secure online payments via credit/debit card. Payment is processed after the service is completed.

Absolutely. We use industry-standard encryption (Stripe) to ensure your financial data is safe.

Yes, we specialize in bond cleaning with a 100% bond-back guarantee on our cleaning checklist items.

We cover the entire metropolitan area. Please check our 'Our Coverage' page for specific suburbs.

Yes, if you have a preferred cleaner, let us know, and we will do our best to assign them to your booking.

No, as long as we have access to the property (e.g., key lockbox, concierge), you do not need to be present.

We offer a quality guarantee. If you're not happy, let us know within 24 hours, and we'll re-clean the missed areas for free.

Yes, interior window cleaning is often included or available as an add-on. Exterior window cleaning depends on accessibility.

Yes, we offer professional steam carpet cleaning as a specialized service or add-on.

Yes, we prioritize the use of non-toxic, eco-friendly products that are safe for pets and children.

The duration depends on the size of your home and the type of service. An estimate is provided during booking.

Yes, you can add extras like oven cleaning, fridge cleaning, or balcony cleaning during the booking process.

Yes, we provide tailored cleaning solutions for offices, retail spaces, and commercial properties.

Yes, our minimum service duration is typically 2 hours to ensure our cleaners can do a thorough job.

We try to accommodate same-day bookings whenever possible, subject to cleaner availability.

After your service is complete, you will receive an email with a link to rate and review your cleaner.

Yes, digital gift cards are available for purchase on our website and make great gifts.

Our cleaners follow strict hygiene protocols, including wearing masks if requested and sanitizing high-touch surfaces.

Yes, you can set up weekly, fortnightly, or monthly cleans and enjoy a discount on these services.

Yes, deep cleaning of ovens and refrigerators can be added to any service.

A deep clean is more intensive, covering areas like baseboards, behind furniture, and heavy grime buildup.

You can reach us via phone, email, or the live chat feature on our website during business hours.