This Refund and Cancellation Policy explains your rights and our obligations when a booking is cancelled, rescheduled, or when a refund is requested for services provided by 10X Cleaners (ABN 96 618 375 494).

This policy is written in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and the NSW Fair Trading guidelines. Nothing in this policy excludes, restricts, or modifies any rights you have under Australian Consumer Law that cannot be excluded by agreement.

If you have any questions about this policy, please contact us at info@10xcleaners.com.au or call 0466 707 889.

Under the Australian Consumer Law, you are entitled to a remedy if a service we provide:

Is not delivered with due care and skill
Is not fit for the purpose for which it was supplied
Is not delivered within a reasonable time where no time was agreed

Depending on the nature of the issue, you may be entitled to:

A re-supply of the service
A refund of the amount paid
Compensation for any reasonably foreseeable loss resulting from the failure

These rights exist regardless of any other conditions in this policy and cannot be waived or limited by agreement.

Refund & Cancellation Policy